Your privacy matters to us. This page explains exactly what personal data Crikcex collects, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and straightforward — no legal jargon where it can be avoided.
Six principles that guide every data decision we make at Crikcex.
All personal data stored by Crikcex is encrypted at rest and in transit. We use industry-standard TLS encryption for all connections between your device and our servers, so your information is protected every step of the way.
Crikcex does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate the platform, process payments, and comply with legal obligations.
We only collect the data we actually need. If a piece of information isn't necessary to run your account, process your payments, or meet a legal requirement, we don't ask for it.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to [email protected] and we'll respond within 30 days.
This Privacy Policy tells you everything about how Crikcex handles your data. We update it whenever our practices change and notify registered players before any material changes take effect.
Crikcex retains your personal data only for as long as necessary to provide the service and meet legal obligations. When data is no longer needed, it is securely deleted or anonymised.
Crikcex ("we", "us", "our") operates the online gaming platform accessible at crikcex.net. We are the data controller responsible for the personal information you provide when you register, deposit, play, or contact us through any channel on the Crikcex platform.
This Privacy Policy applies to all users of the Crikcex website, mobile browser platform, and the Crikcex app. If you have any questions about how we handle your data, you can reach us at any time at [email protected].
By creating a Crikcex account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the Crikcex platform.
Crikcex collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party payment providers during transaction processing.
When you register or use Crikcex, you may provide the following:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration & KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Payment Data | bKash / Nagad / Rocket account number | Deposit & withdrawal |
| Verification Data | National ID, passport, selfie photo | KYC process |
| Communications | Support chat messages, emails | When you contact support |
When you access Crikcex, our systems automatically record certain technical data:
Crikcex does not collect precise GPS location data. The location information we hold is derived from your IP address and is used only for fraud prevention and regulatory compliance purposes.
Every piece of data Crikcex collects has a specific purpose. We do not use your data for anything beyond what is described in this policy. Here is a breakdown of how your information is used on the Crikcex platform:
You can opt out of promotional communications at any time by contacting [email protected] or by updating your notification preferences in your account settings. Opting out of marketing does not affect transactional messages like deposit confirmations.
Crikcex processes your personal data on the following legal grounds:
Crikcex does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy.
When you make a deposit or withdrawal, your payment details are shared with the relevant mobile financial service provider (bKash, Nagad, or Rocket) to process the transaction. These providers have their own privacy policies governing how they handle your data.
To complete KYC verification, Crikcex may share your identity documents with a third-party verification service. These services are bound by strict data processing agreements and may not use your data for any purpose other than identity verification on behalf of Crikcex.
Crikcex may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights, property, or safety of Crikcex, our players, or the public.
In the event of a merger, acquisition, or sale of all or part of Crikcex's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.
Crikcex will never share your personal data with advertisers, data brokers, or any third party for commercial marketing purposes. If you receive unsolicited marketing claiming to be from Crikcex, please report it to [email protected] immediately.
Crikcex uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website.
You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some features of the Crikcex platform. Crikcex does not use third-party advertising cookies or cross-site tracking cookies.
Crikcex does not use cookies to serve targeted advertising. The analytics data we collect is used solely to improve the Crikcex platform and is not shared with advertising networks.
Crikcex retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods for different categories of data are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | Legal and regulatory obligation |
| Transaction records | 5 years after transaction date | Anti-money-laundering compliance |
| KYC documents | 5 years after account closure | Regulatory requirement |
| Support communications | 3 years after last interaction | Dispute resolution |
| Technical log data | 12 months | Security and fraud prevention |
| Marketing preferences | Until you opt out or close account | Consent management |
After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked back to you. Anonymised data may be retained indefinitely for statistical and analytical purposes.
As a Crikcex player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.
Crikcex respects your data rights. Here is what you can ask us to do at any time.
Request a copy of all personal data Crikcex holds about you. We will provide this in a readable format within 30 days of your request.
Ask us to correct any inaccurate or incomplete personal data we hold about you. You can also update basic account details directly in your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Ask us to pause processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold about you.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
Object to processing of your data based on legitimate interests, including profiling. You can also withdraw consent for marketing communications at any time.
Crikcex takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.
Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect your account has been compromised, please contact us immediately at [email protected].
Crikcex will never ask for your password by email, phone, or chat. If you receive any communication claiming to be from Crikcex and asking for your login credentials, do not respond and report it to us immediately.
The Crikcex platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered a Crikcex account, please contact us immediately at [email protected].
Upon receiving a verified report of an underage account, Crikcex will immediately suspend the account, delete all associated personal data, and return any deposited funds to the payment source. We take underage gambling extremely seriously and have age verification measures in place at registration and during KYC review.
Crikcex uses automated age-screening tools at registration and manual document review during KYC to prevent minors from accessing the platform. If you are concerned about a young person's access to online gaming, visit our Responsible Gaming page for guidance and support resources.
Crikcex may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email or through an in-platform notification at least 7 days before the changes take effect.
The updated policy will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Your continued use of the Crikcex platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
Minor changes — such as clarifications that do not affect how your data is used — may be made without prior notice. Only changes that materially affect your rights or how your data is processed will trigger a formal notification.
If you have any questions, concerns, or requests relating to this Privacy Policy or how Crikcex handles your personal data, please get in touch with our support team:
For questions about responsible gaming tools and self-exclusion, visit the Responsible Gaming page. For general platform questions, visit our FAQ page. For the full terms governing your use of Crikcex, see our Terms and Conditions.
We aim to resolve all privacy-related requests within 30 days. If your request is complex or involves a large volume of data, we may extend this period by up to an additional 60 days and will notify you if this is the case.